Frequently Asked Questions

How will the bike arrive?

Once an order is recieved one of our fully qualified cytech mechanics build and fully set up the bicycle ensuring the brakes and gears are working perfectly before carrying out a full safety check. Once completed the bicycle is then partially dissembled to allow it to fit inside its packaging. During this process the front wheel, handlebars and pedals are removed. These items are very easy to refit back on to the bicycle allowing even the most basic cyclist to assemble their new machine. 

'Starbuys' - Does my bike really come with a free gift?

Yes! All bikes come with a selection of 'Starbuy' items to choose from. These items have to be sold at the value of 1p in order for our systems to process the order so technically, its a penny! sorry... Please note however that we are not able to offer Starbuy gifts in conjunction with Coupon discounts. 

How long will my order take to arrive?

We operate a very slick operation to help ensure you receive your order as quickly as possible with the majority of our orders arriving the very next day. In sale period when the demand is high we may struggle to dispatch bicycles within a 24-hour period which will result in a small delay in receiving your order. In these cases we will notify you by email so you are able to make arrangements to receive your order.

Please refer to our delivery page for specifics on your preferred postage method. 

I need to return my order, what should I do?

We are sorry that you need to return an item to us, we promise to make the return as easy as possible for you. For details on how to return items to H2Gear please refer to our returns page for more information.