Frequently Asked Questions

How will the bike arrive?

Once an order is recieved one of our fully qualified cytech mechanics build and fully set up the bicycle ensuring the brakes and gears are working perfectly before carrying out a full safety check. Once completed the bicycle is then partially dissembled to allow it to fit inside its packaging. During this process the front wheel, handlebars and pedals are removed. These items are very easy to refit to your bicycle with basic tools but If you have any difficulty refitting any part please refer to your bikes handbook (supplied) or contact us for assistance.

How long will my order take to arrive?

* Delivery times will be delayed during sale periods *

One of our mechanics builds, sets up & checks each bike before boxing it for shipping. Builds are scheduled in the order received 

We operate a very slick operation to help ensure you receive your order as quickly as possible with the majority of our orders arriving the very next day. In sale period when the demand is high we may struggle to dispatch bicycles within a 24-hour period which will result in a small delay in receiving your order. In these cases we will notify you by email so you are able to make arrangements to receive your order.

Please refer to our delivery page for specifics on your preferred postage method. 

I need to return my order, what should I do?

We are sorry that you need to return an item to us, we promise to make the return as easy as possible for you. For details on how to return items to H2Gear please refer to our returns page for more information.