H2 Gear is the online store for London's biggest bike store Giant St Paul's. Located in the heart of the City we have the widest choice of Giant and Liv bikes in stock in the UK available for next day delivery.* 

We don't just sell bikes; we're your destination for all things Giant and Liv. From clothing and accessories to that hard to find spare part, if we don't stock it you probably won't need it! Add to this our hand picked ranges from the world's best cycling brands like Castelli, Kask and Topeak.

Staffed by roadies, mountain bikers and triathletes we're here to help you get the best from all of your two-wheeled adventures. 

*It may not be possible to offer next day delivery during busy periods. Please contact us if you need your purchase(s) to arrive by a specifc date.

 

c/o Giant St Pauls200 Aldersgate Street London EC1A 4HD

H2 Gear Frequently Asked Questions

H2 Gear

How will the bike arrive?

Once an order is recieved one of our fully qualified Cytech mechanics build and fully set up the bicycle. They set up the brakes, gears and tubeless tyres before carrying out a full safety check.

Once completed your bicycle is then partially dissembled to allow it to fit inside its packaging. During this process the front wheel and pedals are removed and the handlebars are turned or removed. If you are not comfortable finishing the set-up at your end, contact your local bike shop to book a basic service.

How long will my order take to arrive?

Covid Update: We are currently shipping orders once a week, on a Tuesday.

We will phone or email to confirm when we schedule your bike into the workshop to be built. You will receive a tracking number from DHL prior to delivery.During peak times of year bikes may be delivered 7-10 days from order.

Bike orders require a signature on arrival unless you specify a safe place to leave it - this arrangement is entirely at your discretion, and we cannot be held liable for damages/dissappearance of bicycles with this method of receipt.

Please refer to our delivery page for specifics on your preferred postage method.http://www.h2gear.co.uk/delivery.aspx

I need to return my order, what should I do?

We will refund unwanted & unused items returned to us within 28 days of purchase. We will only provide a refund on a bike that has been unridden. This does not effect your statutory rights. We promise to make the return as easy as possible for you. For details on how to return items to H2Gear please refer to our returns pagehttp://www.h2gear.co.uk/returns.aspxfor more information.

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