H2 Gear is the online store for London's biggest bike store Giant St Paul's. Located in the heart of the City we have the widest choice of Giant and Liv bikes in stock in the UK available for next day delivery.* 

We don't just sell bikes; we're your destination for all things Giant and Liv. From clothing and accessories to that hard to find spare part, if we don't stock it you probably won't need it! Add to this our hand picked ranges from the world's best cycling brands like Castelli, Kask and Topeak.

Staffed by roadies, mountain bikers and triathletes we're here to help you get the best from all of your two-wheeled adventures. 

*It may not be possible to offer next day delivery during busy periods. Please contact us if you need your purchase(s) to arrive by a specifc date.

 

C/O Giant St Pauls200 Aldersgate Street London EC1A 4HD

H2 Gear Privacy Policy & Cookies

Privacy Statement 

H2 Aldersgate Ltd, trading as H2 Gear and Giant St Paul’s, are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you when you place an order or register on our web site includes:

  • Address

  • Phone Number

  • Email Address

  • Credit/Debit card details

This information is stored on our internal systems and our website simply verifies you as a customer of H2. We will never collect sensitive information about you without your explicit consent. We endeavour to ensure that the information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account (if you are an H2 Gear customer) or by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We may share your information with a third party but only in relation to us providing you with goods and / or services. We will not sell your information to a third party. We may use technology to track the patterns of behaviour of visitors to our site (see the section on ‘Cookies’ and ‘Analytic Tools’). If you have any questions/comments about privacy, you should email us at info@giant-stpauls.co.uk.

Use of personal information

We use the information you provide for the following purposes:

  • To send updates regarding the status of your enquiry or order

  • To send newsletters and details of offers and promotions in which we believe you will be interested

  • To improve the design and content of the H2gear.co.uk and giant-stpauls.co.uk websites

  • To understand the buying behaviour of our registered users

  • To perform other general marketing and promotional activities focused on our products and services

  • To enable us to contact you in the event of a warranty issue or recall.

When you place an order we need to know your name, email address, delivery address, credit or debit card details. This allows us to process and fulfill your order and to notify you of the status of your request. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

Your Consent

By submitting information to H2 you consent to the collection and use of this information by H2 and its Service Provider (if any). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Your Email Address

Your e-mail address will be used to communicate with you about your order and products purchased.  Your e-mail address will be used for our marketing purposes unless you unsubscribe. If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists at the bottom of all marketing emails sent by H2Gear or Giant St Paul’s.

Data Security

We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

Improving Our Service

H2 does not sell, trade or rent your personal information to others. To better tailor our services to our customers' needs, we use non-identifying and aggregate information to help us make decisions on how to improve H2. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses.

Analytic Tools

Google Analytics is a system used by many websites to record information about visits to their website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure your website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.co.uk/policies/privacy/ (English only)

Social Media Plug-ins

Social Media Plug-ins for Facebook and Twitter obtain data for tracking purposes.

International Privacy

The above privacy statement may not be applicable in all countries of H2 Gear visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.

Disclosures

We will not pass your information to any third parties. You can also email us to stop receiving any information about us and our services. If you have any queries about our Privacy Statement you should contact us by e-mail info@giant-stpauls.co.uk

Our Website Cookies Policy

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. 

These pieces of information are used to improve services for you through, for example: 
 

  • Enabling a service to recognise your device so you don't have to give the same information several times during one task.
  • Recognising that you may already have given a username and password so you don't need to do it for every web page requested.
  • Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast.

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.

Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally. 

These pieces of information are used to improve services for you through, for example: 
 

  • Recognising that you may already have given a username and password so you don't need to do it for every web page requested.

  • Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast.

  • Analysing anonymised data to help us understand how people interact with govt services so we can make them better. 

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them. Learn how to remove cookies set on your device. 

There are two types of cookie you may encounter when using H2 Gear: 

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site. 

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.

First party cookies

H2 Gear uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last. 

We will endeavour to let you know before we store a cookie on your computer.

Our Own PERSISTENT cookies

Name

Purpose

Typical content

_Session

This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website.

It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number

Cookies set by H2 Gear website

Name

Purpose

Expires

ASP.NET_SessionId
HttpReferer
Referer
dd_object

These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link, or an article about us.

Expires on exit

Third party cookies

We use a number of suppliers who may also set cookies on their websites' on its behalf. H2 Gear do not control the dissemination of these cookies. You should check the third party websites for more information about these.

Provider

Name

Purpose

More Info

Google Analytics

_utma
_utmb
_utmc
_utmz

These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information.

Google Privacy policy

Add This

_atuvc

The _atuvc cookie is created and read by our JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis.

Add This privacy

 

Our Website Cookies Policy

A cookie is a small file of text which we transfer to your hard drive through your web browser, as with most websites, when you visit our website and use certain pages or features on the site, especially when placing an order. It enables our own system to recognise you when you visit our website again and improve our service to you. This information can be used to enhance the content of our website and make your use of it easier. For more information about cookies please visit www.allaboutcookies.org

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- enabling a service to recognise your device so you don't have to give the same information several times during one task
- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.


Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, your computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

- recognising that you may already have given a username and password so you don't need to do it for every web page requested
- measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast
- analysing anonymised data to help us understand how people interact with govt services so we can make them better

You can manage these small files and learn more about them from the article, Internet Browser cookies- what they are and how to manage them.

Learn how to remove cookies set on your device.

There are two types of cookie you may encounter when using H2 Gear :

First party cookies: these are our own cookies, controlled by us and used to provide information about usage of our site.

Third party cookies: these are cookies found in other companies' internet tools which we are using to enhance our site, for example Facebook or Twitter have their own cookies, which are controlled by them.


First party cookies

*H2 Gear uses cookies in several places - we've listed each of them below with more details about why we use them and how long they will last.

We will endeavour to let you know before we store a cookie on your computer.

Our Own PERSISTANT cookies

Name Purpose Typical content
_Session This cookie speeds up your experience on our website if you visit us more than once by remembering key information if you have set your browser to allow it. For example your username when logging in, or your preferences when browsing our website. It is an anonymous customer ID cookie, so we do not save any specific data about you at all, just a unique _Session reference number

Cookies set by H2 Gear website

Name Purpose Expires
ASP.NET_SessionId
HttpReferer
Referer
dd_object
These only last for the session (visit) to our website, and help with your movement through the website, and also let us know if you have visited from a 'Referer' i.e. another website where we may have a link, or an article about us. Expires on exit

Third party cookies

We use a number of suppliers who may also set cookies on their websites' on its behalf. H2 Gear do not control the dissemination of these cookies. You should check the third party websites for more information about these.

Provider Name Purpose More Info
Google Analytics _utma
_utmb
_utmc
_utmz
These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. They do not contain any personally identifiable information. Google Privacy policy
Add This _atuvc The _atuvc cookie is created and read by our JavaScript on the client side in order to make sure the user sees the updated count if they share a page and return to it before our share count cache is updated. No data from that cookie is sent back to AddThis. Add This privacy

Changes to this privacy policy

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.

You can use the settings of your browser to block, or delete cookies as you wish. Do please note that blocking cookies may slow down your experience on our website, or cause issues with placing an order, as cookies are often required to help with a smooth checkout process!

If you have any questions about our cookies policy or feedback please contact us on +44 (0) 203 598 2535 or via our contact us page link at the top of the page.

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