H2 Gear Returns Policy

If you are unhappy with your purchase simply return the item/s to us, enclosing a short cover note about the reason for the return along with the order number - and we'll take care of the rest!

We offer a flexible returns policy and are happy to accept items back for a refund or exchange if they don't fit, you've ordered the wrong things, the items are damaged or faulty upon receipt or you simply don't like what you've ordered

  • Goods must be returned within 28 days of receipt.

  • Goods must be in original undamaged packaging.

  • Goods must not be fitted (components/accessories) or used.

  • For faulty or damaged items H2 Gear will refund all postage charges.

  • For items returned under Distance Selling Regulations only the initial postage charge will be refunded.

All goods purchased from H2 are covered by a full warranty. The duration of this warranty is at least 1 year but some manufacturers offer extended warranty. Generally speaking, warranties cover manufacturing faults and defects but do not cover damage caused by the crashing, abuse, general wear and tear etc. If you feel that the product you have purchased from H2 has developed a fault then please contact us before returning the goods so that we may help resolve the problem in a suitable manner.

If you are returning a bicycle, please ensure you package it well and parts are not able to move freely inside the box. If damage is incurred in return shipping we reserve the right to make a partial refund based on the amount of damage and subsequent resale value.


H2 Gear conform to the Distance Selling Regulations, which are designed to protect you when buying items online



H2 Gear

C/O Giant St Paul's

200 Aldersgate