Terms and Conditions

Current Promotion:

£300 off 2018 Liv & Giant Bikes over £2490 with code SPRING4NEWBIKE

Not valid in conjunction with V12 Finance (0% APR only) or Cycle Scheme Vouchers

Any questions, call 0203 904 8330 Mon-Fri, 9-5

 

PRIVACY STATEMENT

H2 Aldersgate Ltd, trading as H2 Gear and Giant St Paul’s, are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.

The type of information we will collect about you when you place an order or register on our web site includes:

  • Address
  • Phone Number
  • Email Address
  • Credit/Debit card details

This information is stored on our internal systems and our website simply verifies you as a customer of H2. We will never collect sensitive information about you without your explicit consent. We endeavour to ensure that the information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account (if you are an H2 Gear customer) or by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We may share your information with a third party but only in relation to us providing you with goods and / or services. We will not sell your information to a third party. We may use technology to track the patterns of behaviour of visitors to our site (see the section on ‘Cookies’ and ‘Analytic Tools’). If you have any questions/comments about privacy, you should email us at info@giant-stpauls.co.uk.

Use of personal information

We use the information you provide for the following purposes:

  • To send updates regarding the status of your enquiry or order
  • To send newsletters and details of offers and promotions in which we believe you will be interested
  • To improve the design and content of the H2gear.co.uk and giant-stpauls.co.uk websites
  • To understand the buying behaviour of our registered users
  • To perform other general marketing and promotional activities focused on our products and services
  • To enable us to contact you in the event of a warranty issue or recall.

When you place an order we need to know your name, email address, delivery address, credit or debit card details. This allows us to process and fulfill your order and to notify you of the status of your request. We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.

Your Consent

By submitting information to H2 you consent to the collection and use of this information by H2 and its Service Provider (if any). If we decide to change our privacy policy, we will post those changes on this page so that you are aware of what information we collect, how we use it and under what circumstances we disclose it.

Your Email Address

Your e-mail address will be used to communicate with you about your order and products purchased.  Your e-mail address will be used for our marketing purposes unless you unsubscribe. If you do not wish to receive information about our products or services you can unsubscribe by clicking the unsubscribe link, which exists at the bottom of all marketing emails sent by H2Gear or Giant St Paul’s.

Data Security

We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.

Improving Our Service

H2 does not sell, trade or rent your personal information to others. To better tailor our services to our customers' needs, we use non-identifying and aggregate information to help us make decisions on how to improve H2. We also do not use or share the personally identifiable information submitted to us by any other means without providing our customers the choice to opt-out or otherwise bar such unrelated uses.

Cookies

Cookies are alphanumeric identifiers that are transferred to your computer's (or alternative web browsing device’s) hard drive through your Web browser to enable our systems to recognise your browser and to provide shopping features such as suggested products, as well as the storage of items in your Shopping Basket between visits. The Help menu in most common browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, because cookies allow you to take advantage of some of H2Gear’s essential features, we recommend that you leave them turned on.

Analytic Tools

Google Analytics is a system used by many websites to record information about visits to their website. Google set six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to a website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure your website experience remains relevant across devices. They do not contain any personally identifiable information. You can find out more about how Google use cookies at http://www.google.co.uk/policies/privacy/ (English only)

Social Media Plug-ins

Social Media Plug-ins for Facebook and Twitter obtain data for tracking purposes.

International Privacy

The above privacy statement may not be applicable in all countries of H2 Gear visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.

Disclosures

We will not pass your information to any third parties. You can also email us to stop receiving any information about us and our services. If you have any queries about our Privacy Statement you should contact us by e-mail info@giant-stpauls.co.uk

 

 

TERMS & CONDITIONS

The term "H2 Gear" or "H2" or "we" refers to the owner of the website, H2 Aldersgate Ltd, whose registered office is 14 Little Portland Street, London, W1W 8BN and whose parent company is H2 Clubs Ltd. The company registration number is 08230762 and place of registration is England. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website are for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

By completing an online order you agree to these terms and conditions. By completing and submitting an order you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

Coupons, special offers and sale prices are not permitted to be used in conjunction with one another regardless of whether the process is initially accepted by the site. 

Whilst we will make every effort to supply you with the products listed on your order, there may be occasions where we are unable to supply these products because, for example, (i) such products are no longer being manufactured or available or (ii) if there was a pricing error on the H2 website. In such circumstances we will contact you to inform you and may suggest alternative products that you might wish to purchase. If you do not accept our suggestions then we will cancel your order in relation to those products we cannot supply and repay you any money that you may have paid to us in respect of those products. In the event of a typographical error or technological error causing a mistake in price to be shown, H2 reserves the right to correct the error and to charge you the correct price. Before it does so, H2 will notify you of the mistake and will offer you the opportunity of a full refund. You will receive a notification with or prior to your delivery. Repayment of such monies will be the extent of our liability to you if we are unable to deliver to you the products you have ordered.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without H2 Bike Run's prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Coupons, special offers and sale prices are not permitted to be used in conjunction with one another regardless of whether the process is initially accepted by the site. 

Overseas Shipping: Please be aware of your country's import duties - these differ from country to country and are not included in our shipping charges. We are not liable for any additional charges incurred in shipping orders or for delays due to customs inspections/processing. Returns, unless the item is faulty, are the responsibility of the customer. Shipping of faulty returns will be reimbursed after the item has been received by H2 Gear and assessed as faulty.

During certain trading period, e.g Sale/Christmas we may be unable to fulfil our normal ‘Next Day Delivery’ service. We would generally expect to be able to ship your order within 2-3 working days, If for any reason your order will exceed this time scale we will be in touch. Shipping notifications are sent by our courier service prior to delivery.

Sale bikes are subject to a 10% surcharge when using a cycle to work voucher. This is only up to 10% of the value of the voucher and covers the charge from the cycle scheme administrator.