Terms and Conditions


The term "H2 Gear" or "H2" or "we" refers to the owner of the website, H2 Aldersgate Ltd, whose registered office is 14 Little Portland Street, London, W1W 8BN and whose parent company is H2 Clubs Ltd. The company registration number is 08230762 and place of registration is England. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website are for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

By completing an online order you agree to these terms and conditions. By completing and submitting an order you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

Coupons, special offers and sale prices are not permitted to be used in conjunction with one another regardless of whether the process is initially accepted by the site. 

Whilst we will make every effort to supply you with the products listed on your order, there may be occasions where we are unable to supply these products because, for example, (i) such products are no longer being manufactured or available or (ii) if there was a pricing error on the H2 website. In such circumstances we will contact you to inform you and may suggest alternative products that you might wish to purchase. If you do not accept our suggestions then we will cancel your order in relation to those products we cannot supply and repay you any money that you may have paid to us in respect of those products. In the event of a typographical error or technological error causing a mistake in price to be shown, H2 reserves the right to correct the error and to charge you the correct price. Before it does so, H2 will notify you of the mistake and will offer you the opportunity of a full refund. You will receive a notification with or prior to your delivery. Repayment of such monies will be the extent of our liability to you if we are unable to deliver to you the products you have ordered.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

You may not create a link to this website from another website or document without H2 Bike Run's prior written consent.

Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales.

Coupons, special offers and sale prices are not permitted to be used in conjunction with one another regardless of whether the process is initially accepted by the site. 

Overseas Shipping: Please be aware of your country's import duties - these differ from country to country and are not included in our shipping charges. We are not liable for any additional charges incurred in shipping orders or for delays due to customs inspections/processing. Returns, unless the item is faulty, are the responsibility of the customer. Shipping of faulty returns will be reimbursed after the item has been received by H2 Gear and assessed as faulty.

During certain trading period, e.g Sale/Christmas we may be unable to fulfil our normal ‘Next Day Delivery’ service. We would generally expect to be able to ship your order within 2-3 working days, If for any reason your order will exceed this time scale we will be in touch. Shipping notifications are sent by our courier service prior to delivery.

Sale bikes are subject to a 10% surcharge when using a cycle to work voucher. This is only up to 10% of the value of the voucher and covers the charge from the cycle scheme administrator.